Policy on Returning Lanyards

Our policy on product returns does not override your existing rights as an Australian customer for both personal individual use or as a corporate organisation.

Lanyard & Product Returns that are Acceptable

- We can only accept returns for undecorated lanyards or accessories

and/or

- We can only accept returns for lanyards or accessories that differ from what was originally ordered

and/or

- products that have either a product fault or are misprinted.

Further Details

• All claims for lanyard or accessory returns must be communicated to an official representative from our company by either email communication or telephone communication
• All claims must be made within 7 days upon arrival of the product
• Returns may take the form of a product replacement or a full product refund
• Delivery costs incurred in returning the product is not the responsibility of Cheapest Lanyards (Lanyard Planet)

Lanyard & Product Returns that are not Accepted

- Lanyards that have been custom printed with your graphics or logos cannot be returned unless said product is faulty or misprinted (per above)

- Returns beyond 7 days will not be accepted

- Lanyards that have been damaged intentionally or unintentionally by the customer may not be returned.